Payment Issue and Refund

Hello, brave Heroes of TwelveSky!

We have identified an issue where the payment service did not function properly during the operator transition carried out over the weekend.
We sincerely apologize for the inconvenience caused.

■ Issue Details
An issue where payments were not processed properly after April 10, 2026

■ Action Taken
All orders that were not successfully processed during the affected period will be fully refunded.

Please note that refunds may take some time depending on the payment method used.
We kindly ask for your understanding.

If your payment was not completed properly or if your refund is delayed,
please contact Customer Support with your order number and payment account information.

We will review your case and provide assistance as quickly as possible.
We will continue to do our best to provide a more stable service.

Thank you.